Cancellation – No Show Policy

We would like to remind you of our policies regarding missed appointments and cancellation of appointments. In order to be respectful of the needs of our clients. Please call Aspen Grove Spa promptly if you need to cancel or reschedule your appointment. We require that you give us 24 hours notice. Appointments are in high demand and your early cancellation or reschedule will give another person the chance to receive the appointment they are waiting for. As a courtesy, our Staff sends text or e-mail reminders 48 hours prior to your appointment and a courtesy call 24 hours prior to your appointment. A No show is someone who is not present at the time of their scheduled appointment and has not provided adequate notification. We understand that emergencies may occur, however, when you do not call to cancel or reschedule you are preventing another client from receiving their services. Charges can and will occur upon failure to follow the listed policies above. We thank you for your cooperation and understanding.